Police reforms are always needed in wake of new technologies, new challenges, new socio-political developments, and of course, with the rising public expectations for enhanced security, effective crime prevention strategies, and with the demand for an efficient, honest, accountable, professional, responsive and public friendly police. This need is always there in the history of the police, which continued down through the ages and obviously, will remain in future till the time we have the police as a first respondent to crimes and the only prime responding agency in any civil society for crime prevention and investigation.
IICT Police strongly holds the view that reforms in Police Stations, Supervisory Offices and Central Police Office are interlinked; bringing reforms only at Police Station level will not meet the expectations of the public.
For reforms in Police working, we have to understand what the expectations of citizens from Police are and how to address them.
To address the expectations of citizens and to re-build soft image of Police, we have to segregate Core Policing and Non-Core Police work. Police Stations after necessary automation, upgradation of infrastructure/facilities and adoption of latest gadgets and technologies may focus on hard core policing e. g. Prevention, Investigation and Detection of Crime, whereas for Non-Core Police Work related to citizen services, dedicated separate state of the art facilities may be established outside Police Stations. To achieve this, ICT Police has initiated a program of Conversion of Traditional Police stations into e-powered Model Police Stations
|Second part of reforms is purely related to delivery of Police associated services to Citizens, which is carried out with ease under one roof in comfortable environment. This will not only help in changing the perception of citizens towards Police, it will also empower the citizens by providing easy access to Police services. Computerization of processes will bring transparency in procedures..|
|There are multiple sections in the Police department, which are involved in provision of services to citizens. Each section is providing one or more services using a different set of methods, which are either automated, or manual. The current system for provision of services by each section to the citizens has lots of problems and the general public is not satisfied due to one or more of the following reasons:|
• Complicated Procedures
• Long Queues
• Multiple Visits Needed
• Outcome is in Suspense
• Gate keepers
• Poor Quality
• Mercy - not a right
• Intermediaries, shortcuts
• Uncomfortable environment
• Outdated techniques
• Heavy loaded Police Stations
• Inaccessible/ incompetent staff
• Business Processes Automation