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Islamabad Capital Territory Police Service With Passion
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Islamabad Police

Safe City Islamabad

Technology-Driven Public Safety for the Federal Capital

Overview

Safe City Islamabad is the flagship technology driven public safety initiative of Islamabad Police, established to transform conventional policing through innovation, digital integration, and intelligence-led operations. The project combines advanced surveillance technologies, artificial intelligence, integrated communication systems, and citizen-centric digital services to enhance public safety, improve operational efficiency, and strengthen public confidence in law enforcement.

Operating through a Integrated Command, Control and Communication Centre (IC3), Safe City Islamabad enables monitoring, rapid emergency response, coordinated resource deployment, crime prevention, and evidence-based investigations. The initiative reflects Islamabad Police's commitment to adopting modern policing standards aligned with international best practices, ensuring a safer and more secure Capital Territory for residents, visitors, and foreign nationals alike.

Vision, Mission & Core Objectives

Vision

To establish Islamabad as one of the safest and most technologically advanced capital cities by delivering intelligent, transparent, and citizen centric policing through innovation and digital transformation.

Mission

To leverage modern technology, artificial intelligence, data analytics, and integrated communication systems to prevent crime, improve emergency response, facilitate citizens, and support evidence-based policing while ensuring transparency, accountability, and public trust.

Core Objectives

• Enhance public safety through intelligent surveillance and proactive policing. • Strengthen emergency response through integrated command and communication systems. • Promote digital transformation of policing services. • Improve operational efficiency using data-driven decision-making. • Facilitate citizens through accessible online police services. • Support crime prevention using predictive analytics and intelligence-led policing. • Foster transparency, accountability, and community engagement.

Safe City Infrastructure & Command Centre

The Integrated Command, Control and Communication Centre (IC3) serves as the operational hub of Safe City Islamabad, providing continuous monitoring and coordination of policing activities across the federal capital. The Command Centre integrates multiple technological platforms, enabling real-time surveillance, emergency call management, incident monitoring, inter-departmental coordination, and operational command. It supports field formations by providing live situational awareness, facilitating informed decision-making, and ensuring rapid deployment of police resources. The centralized platform enhances operational coordination among various police units, contributing to improved response times and effective management of public safety incidents.

AI-Based Surveillance & Analytics

Safe City Islamabad employs advanced surveillance technologies and analytical tools to support proactive law enforcement and public safety. Artificial intelligence and video analytics assist in monitoring public spaces, identifying suspicious activities, supporting investigations, analyzing movement patterns, and generating actionable intelligence. Geographic Information Systems (GIS), crime mapping, and analytical dashboards enable police leadership to assess crime trends, allocate resources effectively, and monitor operational performance. The integration of AI-driven analytics supports evidence-based policing while enhancing situational awareness and operational efficiency.

Hunch Lab (Predictive Policing)

Hunch Lab represents the intelligence-led analytical capability of Safe City Islamabad, supporting strategic and operational policing through predictive analysis and crime forecasting. Using historical crime data, spatial analysis, and behavioural patterns, Hunch Lab assists police leadership in identifying crime hotspots and emerging trends. The analytical framework supports:

  • Predictive Crime Analysis

  • Pattern Identification

  • Modus Operandi Analysis

  • Entry and Exit Point Analysis

  • Night Hawks Analysis

  • Controlled and Wise Deployment of Police Resources

Emergency Response & Incident Management

Safe City Islamabad plays a central role in coordinating emergency response and incident management across Islamabad Capital Territory. Through integrated communication systems and real-time situational awareness, the Command Centre supports the rapid dispatch of police units, monitors emergency incidents, coordinates operational responses, and facilitates communication among relevant departments. Technology-enabled monitoring enhances response efficiency during emergencies, public gatherings, security operations, traffic incidents, and critical law enforcement situations.

Digital Citizen Services

1INFO App

The 1INFO mobile application serves as an integrated digital platform enabling citizens to access a range of Islamabad Police services through a single interface, including incident reporting, complaints, and public safety information.

Complaint Management System (CMS)

A transparent digital platform for registering, monitoring, and resolving public complaints related to policing services with real-time supervisory oversight.

Taxi Verification System (TVS)

Allows commuters to verify credentials of registered taxis and drivers before commencing their journey, strengthening passenger safety.

Hotel Eye

Digital guest registration and verification for hotels and guest houses, supporting lawful records, intelligence gathering, and regulatory compliance.

1815 Women Helpline

Dedicated assistance for women requiring police support, managed by trained female police personnel for reporting incidents and emergency intervention.

1715 IGP Complaint Cell

Direct communication channel between citizens and the Inspector General of Police for complaints, feedback, and service-related concerns.

1915 Public / Traffic Assistance

Citizens can access traffic-related information, assistance, and public facilitation services supporting road safety and traffic operations.

Community Policing & Public Facilitation

Safe City Islamabad promotes a citizen-centric policing model that emphasizes accessibility, transparency, public engagement, and service excellence. Through digital platforms, awareness campaigns, community outreach initiatives, and responsive policing services, Safe City Islamabad strengthens collaboration between citizens and law enforcement agencies. The initiative encourages public participation in crime prevention, facilitates timely reporting of incidents, and enhances trust through efficient service delivery and accountable policing practices. Special emphasis is placed on the safety and assistance of women, children, senior citizens, vulnerable communities, and foreign nationals visiting Islamabad.

Operational Impact & Future Vision

Safe City Islamabad has significantly enhanced the operational capabilities of Islamabad Police by integrating technology into everyday policing functions. The initiative has strengthened emergency response, improved situational awareness, facilitated intelligence-led operations, enhanced investigative support, and expanded citizen access to digital policing services. Looking ahead, Safe City Islamabad aims to further modernize policing through the adoption of emerging technologies, advanced artificial intelligence, predictive analytics, smart surveillance solutions, and integrated digital public services. The long-term vision is to establish Islamabad as a benchmark for smart policing, delivering secure, efficient, transparent, and citizen-focused law enforcement that meets evolving public safety challenges and aligns with international standards.

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